Client
Fresh Scent NorCal
Like many businesses, NorCal Fresh Scent was using pen and paper and a messy trail of spreadsheets to manage their complex business processes.
This led to key tasks not being completed, reminders being missed, inconsistencies in reporting and generally, a less than optimal experience for their customers.
They needed a digital system that helped them organise and collect their data in a user-friendly form that their staff could use while they were on-site at a customer location.
We built Fresh Scent a powerful custom app that helps their service techs easily log and manage jobs on the go.
Service techs can access the app on their phone while they're on-site and admin staff can access the app from their desktop computers at the office.
feature #1
A powerful app to replace a messy paper trail
feature #2
Simple UX for managing operations on the go
feature #3
Integrated with maps
feature #4
Made for all devices: mobile, desktop and tablet
feature #5
Secure, scalable databases
feature #6
New features can be added in days, not weeks
feature #7
feature #8
We needed a way for our team to easily track customer inspections from their mobile phone. Merino built us a powerful Glide app that all of our staff use. It's a huge time saver and has replaced all of our old spreadsheets.
The custom app we built Fresh Scent has greatly simplified their front and back-of-house operations and saves them dozens of hours a week.
Since launching the app company-wide in 2021, the Fresh Scent team has logged thousands of jobs, and we continue to add features regularly to the app as the company's operations evolve and grow.
Before
- Messy, inefficient paper trail
- Inconsistencies across company data
- Customers not getting the best experience
- No easy way for service techs to log jobs when on-site
- Hard for back office team to manage company data
After
- Simple centralised databases of information
- Company data flows through a single source of truth
- Improved, more efficient customer service
- Simple mobile app for service techs to log data from their phones
- Easy desktop app for back office management
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