Maintenance & support

our solution
We solve your most important problems.
1
Your business is constantly evolving and you need regular help.
2
You want to outsource pesky ongoing maintenance tasks to experts.
3
You want peace of mind without constant monitoring.
4
You rely on ad-hoc fixes instead of a system.
Our Services
Get monthly help with any of our services

Process
From start to finish, it's deep collaboration

We have a tried and true process for deep collaboration. At each step of the project, we work closely with your team to ensure that we maximise the benefits for your business.
Here's what to expect:
Discovery
We start by getting a deep understanding of your business, your audience, and your goals. Through structured workshops and conversations, we clarify what success looks like, identify constraints and opportunities, and align on priorities. This phase ensures we’re solving the right problems before we design or build anything.
Planning
With clear direction in place, we translate insights into a practical plan. This includes planning structure, creative direction, user journeys and more. The outcome is a collaborative roadmap that we use in the implementation phase.
Implementation
We design, build, and refine your project, collaborating closely with your team, sharing progress and iterating quickly to ensure everything aligns with the agreed roadmap.
Review & Launch
Before launch, we test, validate, and fine-tune. We review the work against the original objectives, checking for clarity, consistency, and quality with a fine toothcomb. The end result is robust, polished, and ready to perform.
Ongoing Support
After launch, we're here to support you whenever you need. We can help with ad-hoc updates or help you on an ongoing monthly basis. Learn more about our maintenance service.
We get monthly support from Merino Studio to manage and update the Hapana website. It has been very convenient for us to rely on them to make changes, both big and small, as our marketing needs evolve.
Contact us
Stop overthinking.
Let's get started.
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Frequently asked questions
What you need to know.
If you have a specific question that isn't answered here, please contact our team.
We can tailor a package to your needs. Contact us for pricing details.
All of our maintenance packages have no ongoing contract. You can cancel at any time, no questions asked.
We will send you a recurring payment link. You can cancel anytime.
No problems, just contact us and we can work out a project quote.
To see a full list of services, go to our services page.
Merino Studio is based in Melbourne, Australia. We work with clients around the world. Ready to start a project?














